1. Home
  2. GLU.Guide
  3. Troubleshooting
  4. GLU.Console Sessions and Timeouts

GLU.Console Sessions and Timeouts

Session timeouts occur when a user remains inactive on the GLU.Console for a specified interval. The timeout duration varies depending on the tool being used: 30 minutes for Integration Builder and USSD Menu Builder tools, and 2 minutes for all other tools. When a session timeout occurs, the user’s session status is changed to ‘invalid’ on the server side, and the web server is instructed to terminate it, resulting in the deletion of all unsaved data.

To alert users before their session expires, a pop-up notification with a countdown timer (20 seconds) appears as the inactivity time approaches the timeout interval. Users have the option to stay connected, refreshing their session, or to log out. If there is no response from the user, the session is terminated, and they are automatically logged out.

Note: Any configuration changes not saved will be lost. It is important to regularly save configuration changes that you want to keep to avoid potentially losing configuration work that you may be busy with.

If you encounter an error on the login page stating “User is currently logged in” when trying to log back in after a session timeout, you can resolve this by forcing your user to be logged out using the following URL: https://www.console.glu.global/glu-console/logout.

Was this article helpful?

Related Articles

Need Support?

Can't find the answer you're looking for?
Contact Support
Fill the form and we’ll contact you shortly

    I agree with

    We uses cookies to make your experience on this website better. Learn more
    Accept cookies